hp truevision hd webcam driver windows 7 64 bit

How to Fix Webcam Darkness Issues with HP TrueVision HD Webcam Driver for Windows 7 64-bit

If you're experiencing issues with your HP TrueVision HD webcam not being recognized by your system or displaying a dark image, this article may help resolve the problem. I'll provide a step-by-step guide on how to troubleshoot and fix common issues related to the camera.

Background Information

I'm using an HP ENVY Ultrabook 4-1152er with Windows 10 64-bit installed. After upgrading from Windows 7, my webcam and microphone stopped working. I've tried various troubleshooting steps, but unfortunately, they didn't resolve the issue. If you're facing similar problems, follow this article to find a solution.

Troubleshooting Steps

Before we dive into potential fixes, please ensure that your system is running with the latest BIOS version. You can check for updates on the HP support site or consult the user manual for guidance.

1. Check the Camera Settings: Sometimes, camera settings may be causing the issue. To resolve this, follow these steps:

a. Click on the Start menu and type 'Devices Manager' in the search bar.

b. Open Devices Manager and navigate to Cameras.

c. Right-click on your webcam and select Properties.

d. In the Properties window, ensure that the camera is set as the default device.

2. Update Webcam Drivers: Outdated drivers may cause compatibility issues with your system. Here's how to update:

a. Go to the HP support site and download the latest webcam driver for Windows 7 64-bit (or Windows 8 if you're not running Windows 10).

b. Follow the installation instructions to install the updated driver.

3. Reset Camera Settings: If updating drivers doesn't resolve the issue, try resetting camera settings:

a. Open Devices Manager and navigate to Cameras.

b. Right-click on your webcam and select Disable device.

c. Wait for a few seconds before enabling it again.

If none of these steps resolve the issue, you may need to contact HP phone support for further assistance.

Remember to always check for updates and follow proper troubleshooting procedures to resolve camera-related issues efficiently.

Hp truevision hd webcam driver windows 7 64 bit