As a valued member of the Polycom community, it is crucial to provide adequate information when posting new topics or follow-up posts to ensure that you receive accurate and timely assistance from our support team. To achieve this, we have outlined the essential details that you should include in your post.

Firstly, please make sure to check our FAQ's and/or utilize the community search before posting any new topics or follow-ups. This enables us to verify your entitlement for using certain features and provide a smoother support experience. Providing all necessary details at once also allows us to quickly identify potential solutions by checking logs or consulting with our support partners if an issue arises.

While providing some of these details may not directly impact the answer provided by the community, it does enable Polycom to maintain an overview of the current software used. This helps us to better understand your situation and provide more effective support.

To get started, please include the following information in your post:

* If you're experiencing a day-one issue or if it occurred after an upgrade or any other relevant details

* The MAC Address or Serial number of the device (if applicable)

* A log file, either attached or using the Code Tag (if possible)

* Consult our Troubleshooting Section found within the FAQ if applicable

* Provide a backup of the phone in question (if applicable)

* Additional Polycom Infrastructure information (RPRM, PDMS, or BToE) if relevant

* The Call Platform you're using (openSIP, Skype for Business Online, Skype for Business on Premise, Lync) and the exact Software Version of your Phone

By including these essential details in your post, you will help us to provide a more accurate and efficient response. Additionally, it ensures that any new or follow-up posts contain the right amount of information, reducing the need for additional questions and ensuring that our support team can focus on resolving your issue as quickly as possible.

Remember, both the community's Must Read First and FAQ reference the basic minimum information a new or follow-up post should contain. By following these guidelines, you will be able to communicate effectively with our support team and receive the assistance you need in a timely manner.

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